fio Privacy Policy

This page describes what we collect when you use fio and how we keep that data protected. We at fio are committed to handling your personal information with care and transparency. Our policy outlines the types of data we gather, how we use it, who we share it with, and the rights you have over your information.

When you open an account on fio, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or place a wager on Liga 1 or Piala AFF, you entrust us with personal and financial details. We take that responsibility seriously. Our servers process your data according to the rules set out below, and we never sell your information to third parties for marketing purposes.

Our services are available only where applicable law permits. You are responsible for verifying that your access to fio complies with the laws of your jurisdiction.

What we collect on fio

We collect information in several ways. When you register on fio, we ask for your email address, full name, date of birth, and identity document (passport, national ID, or driver's license). We verify this information through our KYC process to comply with anti-money-laundering rules.

We also collect your payment details when you deposit. If you choose DANA, e-wallet, or mobile banking, we receive confirmation of the transaction but do not store your wallet password. For bank transfers via local payment, online payment, e-wallet, or mobile banking, we log the account holder's name and reference number. We collect your device details—IP address, browser type, operating system—to detect fraud and ensure account security.

When you use fio's live-dealer tables or sportsbook, we log your bets, session duration, and account balance at each transaction. We also collect support tickets, chat logs, and any documents you submit to resolve account issues.

How we use your data on fio

We use your information to operate fio, verify your identity, prevent fraud, and process deposits and withdrawals. Your data helps us comply with regulations in Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions where we operate. We analyze aggregate usage patterns—not individual betting data—to improve our slot tournaments and live-casino features.

We may contact you via email or SMS if we detect unusual activity on your account, if you request password recovery, or during scheduled system maintenance. We do not send marketing emails unless you opt in. If you contact our support team, we keep your chat history to resolve future inquiries more quickly.

Third parties and data processors

We share your data with payment processors (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment partners) to complete transactions. We also work with identity-verification services to confirm your KYC documents. Our hosting provider stores our servers outside Indonesia; data transfers are encrypted.

We may disclose your information if required by law enforcement, a court order, or regulatory authorities. We do not sell your personal data to marketers or data brokers. If we are acquired or merge with another company, your data may transfer as part of that transaction, and we will notify you.

Your rights over your data on fio

You have the right to request a copy of all personal data we hold about you. You can ask us to correct inaccurate information, delete your account and associated records (subject to regulatory holds), or restrict how we use your data. To exercise these rights, contact our support team with a written request and proof of identity.

You may withdraw consent for non-essential cookies at any time through your account settings on fio. Withdrawing consent does not affect the lawfulness of processing before the withdrawal. If you believe we have mishandled your data, you have the right to lodge a complaint with your local data-protection authority.

Security and data protection on fio

We encrypt all data in transit using TLS 1.2 and encrypt sensitive fields at rest. Our infrastructure undergoes regular security audits. We limit staff access to personal data and require multi-factor authentication for administrative accounts. However, no system is completely secure; we cannot guarantee absolute protection against all attacks.

If we discover a data breach, we will notify affected users and relevant authorities as required by law. We recommend you use a strong, unique password for fio and enable two-factor authentication on your account.

Contact us about privacy on fio

If you have questions about our privacy practices, wish to exercise your data rights, or report a privacy concern, please contact our support team. We respond to requests during business hours in English and Indonesian. You can reach us via email, live chat on fio, or through the contact form on our website. We aim to address all inquiries within fourteen days.