fio Jurisdiction Notice
We at fio operate our platform in compliance with applicable laws across supported jurisdictions. This notice explains how we determine service availability, what we expect from our users, and how local law shapes your access to our platform.
Our services—slot games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways; live-dealer tables; sportsbook markets covering Liga 1, Piala Indonesia, and Piala AFF; and esports coverage—are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited.
Users are responsible for verifying that access and use of fio comply with the laws of their own jurisdiction. We undertake to support that responsibility through clear account policies, multilingual help during business hours, and transparent withdrawal and deposit procedures via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet.
Service Availability and Your Responsibility
We at fio do not claim to be licensed in any specific country. Our platform operates under the principle that users must verify local eligibility before joining. If your jurisdiction prohibits online wagering, we cannot serve you. We recommend you consult local legal guidance if you are uncertain.
Account opening on fio requires email verification, identity confirmation via KYC documents, and a deposit method. During this process, we ask for your location information. If we detect that you are accessing fio from a jurisdiction where we cannot legally operate, we will restrict your account and guide you through the closure process.
Jurisdiction checks happen at account opening and during play
We verify your location using IP address, payment method origin, and KYC data. If a mismatch appears, we pause your account pending clarification.
Our support team operates during business hours across multiple time zones. If you have questions about your eligibility or account status, contact us via the help centre on fio. We respond to account-recovery requests and jurisdiction inquiries within standard response windows; we do not guarantee instant replies.
Withdrawal requests are processed subject to verification windows. If your account is flagged for jurisdiction review, withdrawals may be delayed until we confirm your eligibility. We handle all KYC documents confidentially and do not share them with third parties except where law requires.
Our fio Data and Privacy Commitments
We collect personal data—email, identity documents, payment details, and location—to verify your eligibility and process deposits and withdrawals. This data is stored securely and used only for account management, fraud prevention, and legal compliance. We do not sell your data to third parties.
Your account on fio is yours alone. We do not share login credentials, and we ask that you do not share them either. If you suspect unauthorized access, contact our support team immediately. We can reset your password and review account activity within business hours.
We undertake to keep your funds separate from our operating funds. Deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet are held in trust accounts. Withdrawals are processed to the same payment method you used to deposit, subject to verification.
For legal inquiries, data-access requests, or jurisdiction-specific questions, contact our legal team via the help centre on fio. We respond to formal requests in accordance with applicable law and our privacy policy. Our full terms and privacy notice are available in the footer menu.